Xbox Subscriptions Terms & Conditions

Last updated: 20/08/2024

All Xbox subscriptions in the bulleted list below require acceptance of the Microsoft Services Agreement (microsoft.com/msa) and the applicable Terms & Conditions below.

Any subscriptions not listed below are subject to the Microsoft Store Terms of Sale (microsoft.com/en-nz/storedocs/terms-of-sale) and any subscription-specific terms.

We may update these terms at any time. When we post changes to these terms, we will revise the "last updated" date.

Table of Contents

Promotional Offer Terms:

Sign in for your available offers. Promotional offers may be for new members only and/or not be valid for all members and are only available for a limited time. Offers available in selected regions only. Credit card required. After promotional period, subscription automatically continues at the then-current regular price (subject to change), unless cancelled, plus applicable taxes.

About Recurring Billing:

By subscribing you are authorising recurring payments made to Microsoft at the intervals you selected, until cancelled or recurring billing is turned off. For more details, see xbox.com/cancel. To stop being charged, cancel your subscription or turn off recurring billing in your Microsoft account (account.microsoft.com/services) or on your Xbox console, before the next billing date. Charges may be increased with at least 30 days notice as described in the Microsoft Store Terms of Sale. You can receive a refund within 30 days from your initial purchase by cancelling your subscription (unless you are notified in a particular product offer that your purchase is non-refundable). This does not affect your additional rights under applicable law.

If a third party is billing you for your subscription, contact them for information about billing, cancellation and refunds.

Game Pass Availability Notice:

Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions.

Xbox Game Pass Ultimate Subscription Terms:

Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Xbox Series X|S consoles and Windows 10/11 PC (excludes Windows 10 in S mode and ARM devices), and stream selected games (where available) to your supported devices. Some game titles are only playable on Xbox Series X|S consoles. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass Standard, PC Game Pass, online console multiplayer and additional benefits. Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Game Pass (PC, Core, Console, or Standard) and/or EA Play membership(s) to Xbox Game Pass Ultimate at the current conversion ratio. For more details, visit xbox.com/code-conversion. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. EA Play subject to terms: ea.com/ea-play/terms. Other existing subscriptions may also be subject to conversion. Xbox subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring memberships, membership automatically continues to be charged at the then-current regular price (subject to change; plus applicable taxes) unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): If your membership terminates or a game is removed from the catalogue, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer for free-to-play Xbox games no longer requires a paid subscription. See your games for multiplayer requirements. Online multiplayer between Xbox console generations not supported in some games. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Number and content of Perks vary by region, platform and over time, and must be redeemed by stated timeframe. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s) and storage required (xbox.com/pcgamepass). System requirements vary by game; performance scales with higher end systems. Playing games on the Xbox app for PC may require switching out of Windows S mode. See here for Cloud Gaming Terms.

PC Game Pass Subscription Terms:

Use your active PC Game Pass membership to play PC games on Windows 10/11 PC (excludes Windows 10 in S mode and ARM devices). App download, Windows update(s) and storage required (xbox.com/pcgamepass). System requirements vary by game; performance scales with higher end systems. Playing games on the Xbox app for PC may require switching out of Windows S mode. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring memberships, membership automatically continues to be charged at the then-current regular price (subject to change; plus applicable taxes) unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): If your membership terminates or a game is removed from the catalogue, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. PC Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. EA Play subject to terms: ea.com/ea-play/terms. Xbox subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

Xbox Game Pass Standard Terms:

Use your active Xbox Game Pass Standard membership to play games on Xbox One and Xbox Series X|S consoles. Xbox Game Pass Standard includes a selected catalogue of console games, online console multiplayer and additional benefits. Xbox subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Some game titles are only playable on Xbox Series X|S consoles. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring memberships, membership automatically continues to be charged at the then-current regular price (subject to change; plus applicable taxes) unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): If your membership terminates or a game is removed from the catalogue, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer for free-to-play Xbox games no longer requires a paid subscription. See your games for multiplayer requirements. Online multiplayer between Xbox console generations not supported in some games. Discounts are based on Microsoft Store price, cannot be combined with other offers, are not redeemable for cash, and are available with selected titles. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

Xbox Game Pass Core Subscription Terms:

Use your active Xbox Game Pass Core membership to play games on Xbox One and Xbox Series X|S consoles and Windows 10/11 PC (selected games only). For Xbox 360 users: Game catalogue not available; games sold separately. Xbox Game Pass Core includes a selected catalogue of games, online console multiplayer and additional benefits. See xbox.com/xbox-game-pass/games for titles and platforms. Some game titles are only playable on Xbox Series X|S consoles. Xbox subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring memberships, membership automatically continues to be charged at the then-current regular price (subject to change; plus applicable taxes) unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): If your membership terminates or a game is removed from the catalogue, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer for free-to-play Xbox games no longer requires a paid subscription. See your games for multiplayer requirements. Online multiplayer between Xbox console generations not supported in some games. Discounts are based on Microsoft Store price, cannot be combined with other offers, are not redeemable for cash, and are available with selected titles. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For Core games that are playable on PC: App download, Windows update(s) and storage required (xbox.com/pcgamepass). System requirements vary by game; performance scales with higher end systems. Playing games on the Xbox app for PC may require switching out of Windows S mode. For information about Game Pass Core and FAQs, including information for former Xbox Live Gold members who are now Core members, see xbox.com/gamepasscore.

Xbox Game Pass for Console Subscription Terms:

Use your active Xbox Game Pass for Console membership to play games on Xbox One and Xbox Series X|S consoles. Some game titles are only playable on Xbox Series X|S consoles. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. For recurring memberships, membership automatically continues to be charged at the then-current regular price (subject to change; plus applicable taxes) unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): If your membership terminates or a game is removed from the catalogue, you must reactivate your membership or buy the game separately to continue using these items. Some games and online console multiplayer require Game Pass Ultimate or Core (memberships sold separately). Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Xbox subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

Xbox Live Gold Subscription Terms:

Xbox Live Gold is now Xbox Game Pass Core.

Xbox Cloud Gaming (Beta) Terms:

Requires Xbox Game Pass Ultimate subscription and supported controller (both sold separately). Selected regions (xbox.com/regions) and devices (xbox.com/cloud-devices); streaming limits apply, server availability and wait times may vary. Requires high-speed internet connection (ISP fees apply). See cloud gaming catalogue (xbox.com/play). Best performance will be achieved at rates of 10 Mbps on mobile devices, 20 Mbps on consoles, PCs and tablets and 5GHz WiFi or mobile data connection. Streaming performance is affected by internet connection, user location, device and other factors. Your gameplay on other devices may be limited. Streamed games may have limited functionality, for example:

  • Limited video resolution;

  • Limited audio outputs;

  • Limited game save storage (cloud saves only);

  • Limited in-game purchases;

  • Limited user-generated content functionality;

  • Limited companion app support; and/or

  • Limited accessory and peripheral support.

Gift Card Terms:

See microsoft.com/cardterms.